21-May-2022
Client Relationship ManagerTechnology
- Position : Client Relationship Manager
- Qualification: Any Post Graduates
- Experience: 1 - 3 Years
- Location: Onsite 'Chennai'
About Thrise.in:
E-commerce and e-tail will be important channels in this decade and their contribution to the present business is growing manifold. We support our customers in establishing this eCommerce journey and making it successful for them in their sales pipeline. Our core strength is our team with experiences from offline, online channel marketing, and analysis.
Our mission is simple, make more profits with less spending for our customers. We are sticking with this as we have one of the best sales to marketing spend ratios for our customers in this business.
We are a Start-up Which is Growing Rapidly each day, and as we are expanding and Enhancing Our Team, we are a very close knitted young team who works with Passion and energy, if you want to join us in this Exciting Journey.
The ideal candidate will lead initiatives to generate and engage with business partners to build new business for the company. This candidate will be focused and have strong communication skills. They should be able to think critically when making plans and have a demonstrated ability to execute a particular strategy.
What are we looking for:
We are looking for a Client Relations Manager to create and nurture long-term relationships with Our customers. You will resolve any issues that arise to ensure our customers are satisfied with our services.
In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfil them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you!
Your goal will be to help us safeguard our revenue and retain our customers.
Roles And Responsibilities
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Collaborate with internal teams (Backend, Management, Designer) to address customers’ needs
Who can apply?
- Person who has proven experience as a Client Relations Manager or Relationship Manager
- Who has Background in client service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g., customer satisfaction)
- Proficient in MS Office
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team